Voicemail - Mailbox Instructions and Shortcuts

Accessing Your Voicemail

From your CSN phone
From off campus:
1. Press the message button 1. Dial your assigned phone number: 702-651-your assigned extension
2. You do not need to enter your extension 2. During/after greeting, press *
3. Enter your PIN when prompted 3. Enter your ID (your extension), then # then enter your PIN number followed by #
Download Voicemail and Shortcut Keys PDF


Overview

The following documentation covers the how to perform tasks while in your voice mailbox.

Main Menu

Task
Key
Hear new messages 1
Send a message 2
Review old messages 3
Change setup options 4
List Meetings 6
Exit *
Help 0


During Message Menu

While listening to a message:

Task
Key
Restart message 1
Save 2
Delete 3
Slow playback 4
Fast playback 6
Rewind message 7
Pause/resume 8
Fast-forward 9
Fast-forward to end #
Save as is # » #
Return to Main menu *


After Message Menu

After listening to a message, press:

Task
Key
Replay message 1
Save 2
Delete 3
Forward message 5
Save as new 6
Rewind 7
Play message properties 9
Save as is #
Return to Main Menu *


Shortcuts

While listening to the Main menu, press:

Task
Key(s)
Change greetings 4 » 1
Turn on/off alternate greeting 4 » 1 » 2
Change message notification 4 » 2 » 1
Choose full or brief menus 4 » 2 » 3
Change phone password 4 » 3 » 1
Change recorded name 4 » 3 » 2
Change call transfer 4 » 4


While listening to a message, press:

Task
Key(s)
Skip + delete message # » 3
Skip + reply # » 4
Skip + reply to all # » 4 » 2
Skip + forward message # » 5
Skip + save as new # » 6
Skip + play message properties # » 9
Skip + save as is # » #
Return to Main Menu *


After listening to or recording a message, press:

Task
Key
Send message #
Play message 3
Re-record 4
Add to message 5
Discard message 6


Setup Options

Press 4 in the Main Menu options to access the Setup Options menu.

Greetings - 1 Pressed

Task
Keys(s)
Re-record greeting 1 » 1
Alternate greeting on/off 1 » 2
Edit greetings 1 » 3
Edit standard greeting 1 » 3 » 1
Edit closed greeting 1 » 3 » 2
Edit alternate greeting 1 » 3 » 3
Edit busy greeting 1 » 3 » 4
Edit internal greeting 1 » 3 » 5
Edit holiday greeting 1 » 3 » 6


Message Settings - 2 Pressed

Task
Key(s)
Set message notification 2 » 1
Set pager 2 » 1 » 1
Home phone 2 » 1 » 2
Work phone 2 » 1 » 3
Mobile phone 2 » 1 » 4
Menu style 2 » 3
Enable brief menu 2 » 3 » 1
Private lists 2 » 4
Hear private list 2 » 4 » 1
Change names of private list 2 » 4 » 2


Preferences - 3 Pressed

Task
Key(s)
Change PIN 3 » 1
Change recorded name 3 » 2
Directory listing 3 » 3


Transfer Settings - 4 Pressed

Task
Keys(s)
Standard transfer rule 4 » 1
Send to Voicemail 4 » 1 » 2
Change number call is transferred to 4 » 1 » 3
Alternate transfer rule 4 » 2
Enable 4 » 2 » 1
Send to Voicemail 4 » 2 » 2
Change number call is transferred to 4 » 2 » 3
Closed transfer rule 4 » 3
Enable 4 » 3 » 1
Send to Voicemail 4 » 3 » 2
Change number call is transferred to 4 » 3 » 3